Policies

General Business Relationship

We may contact you from time to time for marketing purposes by mail, telephone, email or otherwise, unless you request otherwise.
THE WAREHOUSE is the trading name of The Warehouse Theatre.

YOUR PURCHASING RELATIONSHIP WITH THE WAREHOUSE:

For your protection and to prevent identity fraud, you may be required to confirm your identity when placing your first order with THE WAREHOUSE.

THE WAREHOUSE Deliveries

Orders of items in stock will usually be delivered within three to four working days.

Your order will be delivered in WAREHOUSE packaging by First Class post.

Exceptions:

For deliveries outside the United Kingdom the price quoted will always be on the airfreight/air parcel post to the specific country, basis.

Cancellations

Should you wish to cancel an order, you need to do so PRIOR to dispatch of the order, failing which you will be liable for the carriage charges.

THE WAREHOUSE PRODUCT QUALITY CONTROL

We believe so emphatically and passionately in our product that we accept full responsibility for it! We endeavour to maintain the highest quality of every WAREHOUSE product. Where a product is identified as having a manufacturing default, we will gladly exchange or replace your purchase, provided the product has not been damaged as a result of excessive wear, impact, negligence, tampering or non-adherence to cleaning and care instructions. Exchanges or replacements shall be at the discretion of THE WAREHOUSE. Please return the items for exchange or replacement, with proof of purchase and in the original packaging within ten working days of purchase to THE WAREHOUSE.

Returns Procedures

THE WAREHOUSE Returns

As part of the WAREHOUSE Quality Control Process, every product is checked for quality before dispatch. If a product is proven to be defective on receipt by our customers, Returns are free of charge.

REPLACEMENT REQUIRED

In the unlikely event that the product is damaged or faulty, and you require a replacement, please return the product in it's original packaging giving details of the damage/fault. The replacement will be sent to you FOC (Free of Charge). Please include your name and address in your parcel, and remember to pack the parcel securely.

REFUND REQUIRED

If you simply want a REFUND, return the complete product, unused and in it's original packaging , and upon receipt by us, we will process a refund according to your method of payment. A confirmation will be sent to you by post for any refund processed. Please include your name and address in your parcel, and remember to pack the parcel securely.

Exceptions

You must return items within ten working days in a new and unused condition to qualify for a REFUND or exchange.

Returns by Post

Take the parcel to the Post Office for return to us.

We recommend using RECORDED DELIVERY for low value items, and SPECIAL DELIVERY for items over £28 in value. Please note that the postage costs are not refundable by THE WAREHOUSE.

All Returns made will be at your cost.

Special Note in Regard to Payment By credit and debit cards

All major credit /debit cards are processed through PayPal and are subject to acceptance by PayPal.

If you are paying by cheque

Cheques should be made payable to “THE WAREHOUSE THEATRE” and posted to:

THE WAREHOUSE, Pitgaveny Quay, LOSSIEMOUTH, Moray IV31 6TW

and needs to be received and bank cleared by THE WAREHOUSE prior to dispatch of your order.

Prices

The prices quoted are those ruling at the time of production. Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations to the rate of value added tax. The correct price will be shown on your delivery note. If for this, or any other reason, an item is not acceptable, it may be returned providing it is sent back within TEN working days and is in new condition.

All prices shown are cash prices in UK sterling.

Product Availability

All orders for products are subject to availability.

Colour Reproduction in different media:

THE WAREHOUSE take great care with the colours used in the products. The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation to the actual product as depicted online and in print. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change.

The supplier of the goods featured on our website and in our printed matter is:

THE WAREHOUSE, Pitgaveny Quay, LOSSIEMOUTH, Moray IV31 6TW

Cancellation Policy

If you wish to cancel your order we ask that you advise us at least 48 hours before your planned delivery date and you will receive a full refund. Where the goods have been delivered to you, you may return them for up to 10 working days from the date of delivery in line with the Distance Selling Directive. We reserve the right to charge you to collect the goods and to charge you for any damage that may have occurred whilst the goods have been in your possession, if necessary.

Customer Services

We pride ourselves on our high level of customer service, so if you have an order query, please email us at info@thewarehousetheatre.co.uk or call us on 01343 814004.

Complaints

THE WAREHOUSE welcomes and learns from complaints. We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to.

Copyright

(c) Copyright 2008 THE WAREHOUSE

THE WAREHOUSE, Pitgaveny Quay, LOSSIEMOUTH, Moray IV31 6TW

The supplier of the goods featured on www.thewarehousetheatre.co.uk, www.parahandy.tv and in our printed matter is THE WAREHOUSE, Pitgaveny Quay, LOSSIEMOUTH, Moray IV31 6TW
All contracts with THE WAREHOUSE and the contents of this site are displayed in English.

Telephone calls to and from THE WAREHOUSE may be recorded or monitored as part of our efforts to further improve service to our customers.

Your statutory rights are not affected by the above terms and conditions.

(c) 2008 THE WAREHOUSE All rights reserved.